Shipping policy

At Lucent Row, we aim to deliver your jewellery safely, securely, and as quickly as possible. Please review our shipping policy below for full details.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you if there are any significant delays.

Shipping Times

Estimated delivery times after dispatch:

  • Australia Standard Shipping: 3–7 business days
  • Australia Express Shipping: 1–3 business days (if available at checkout)
  • International Shipping: 7–21 business days (depending on location)

Please note that delivery times are estimates only and may vary due to carrier delays, customs processing, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping details are correct.

We are not responsible for orders lost or delayed due to incorrect or incomplete address information provided at checkout.

If you notice an error in your shipping details, please contact us immediately at:

support@lucentrow.com

We will do our best to update it before your order is shipped.

Lost or Stolen Packages

Lucent Row is not responsible for lost or stolen packages marked as “delivered” by the courier.

If this occurs, please contact the shipping carrier directly to file a claim. We will assist where possible.

Customs & Import Fees (International Orders)

International orders may be subject to customs duties, taxes, or import fees depending on your country.

These charges are the responsibility of the customer and are not included in your order total.

Delays

Occasionally, shipping delays may occur due to:

  • Customs processing
  • Courier delays
  • Peak holiday periods
  • Weather or unforeseen disruptions

Lucent Row is not responsible for delays outside of our control.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@lucentrow.com